Step 01
Build your agent
Add the role, company details (optional), price list, business hours, languages, discount limits, voice, and safety rules.
Give customers natural text or voice-note support around the clock. When a human joins, the AI stops immediately and resumes only after the chat is released.
Step 01
Add the role, company details (optional), price list, business hours, languages, discount limits, voice, and safety rules.
Step 02
In Channels, click Continue with Meta. Choose your business account and the number customers already know.
Step 03
Activate the agent, then message the number from another phone. Review the full conversation in Webinku.
The agent continues helping. If human assistance is needed, it states the real team hours and keeps the context ready.
The database blocks AI-authored replies while an operator owns that conversation. It cannot talk over your team.
An incoming voice note is transcribed. The response mirrors the customer's choice when voice is enabled; otherwise it safely falls back to text.
Agents refuse illegal requests, protect private data, and follow the discount limits set by the owner.
Start with a private draft, review every boundary, and connect Meta only when the agent is ready.
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